OpenLP 1.9.8 will not start in Windows 7 64-bit SP1

OpenLP was working fine but suddenly stopped working about a week ago.  When I start the program, the logo pops up and then dissappears and nothing more happens.  I'm running Windows 7 64-bit SP1.  I had OpenOffice installed when I first experienced the issue.  After reading about issues with Impress, I uninstalled OpenOffice in hopes that it would fix the issue but it did not help.  I've tried running OpenLP in compatibility mode (XP, Vista) and also tried running as Admin.  Thanks in advance for any assistance.  I'm really excited to start using the software in our services  Below is the log from starting in Debugging Mode:

 

2011-12-28 20:13:12,526 openlp.core.utils                                       INFO     Openlp version 1.9.8

2011-12-28 20:13:12,526 openlp.core.utils.languagemanager                       INFO     Language file: '[en]' Loaded from conf file

2011-12-28 20:13:12,542 root                                                    DEBUG    Could not find default_translator.

2011-12-28 20:13:12,542 openlp.core.ui.screen                                   INFO     Screen 0 found with resolution PyQt4.QtCore.QRect(0, 0, 1366, 768)

2011-12-28 20:13:12,542 openlp.core.ui.screen                                   DEBUG    set_current_display 1

2011-12-28 20:13:12,542 openlp.core.ui.screen                                   DEBUG    set_override_display

2011-12-28 20:13:12,729 openlp.core.lib.pluginmanager                           INFO     Plugin manager Initialising

2011-12-28 20:13:12,729 openlp.core.lib.pluginmanager                           DEBUG    Inserting C:\Program Files (x86)\OpenLP\plugins into sys.path

2011-12-28 20:13:12,729 openlp.core.lib.pluginmanager                           DEBUG    Base path C:\Program Files (x86)\OpenLP\plugins

2011-12-28 20:13:12,744 openlp.core.lib.pluginmanager                           INFO     Plugin manager Initialised

2011-12-28 20:13:12,744 openlp.core.ui.media.mediacontroller                    DEBUG    check_available_media_players

2011-12-28 20:13:12,744 openlp.core.ui.media.mediacontroller                    DEBUG    Importing controller openlp.core.ui.media.phononplayer

2011-12-28 20:13:12,744 openlp.core.ui.media.mediacontroller                    DEBUG    Importing controller openlp.core.ui.media.webkitplayer

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/3gpp extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/3gpp2 extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/aiff extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/basic extensions: .au .snd

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mid extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/midi extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/midi additional extensions: .mid .midi

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mp3 extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mp4 extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mpeg extensions: .mp3 .mp2

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mpeg additional extensions: .mp3 .mp2 .mpga .mpega .m4a

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mpegurl extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mpg extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/vnd.dlna.adts extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/wav extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-aiff extensions: .aif .aiff .aifc

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mid extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-midi extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mp3 extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mp3 additional extensions: .mp3

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mpeg extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mpegurl extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mpg extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-ms-wax extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-ms-wma extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-ms-wma additional extensions: .wma

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-wav extensions: .wav

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/3gpp extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/3gpp2 extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/avi extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/mp4 extensions: .mp4

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/mpeg extensions: .m1v .mpeg .mpa .mpg .mpe

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/mpg extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/msvideo extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/quicktime extensions: .mov .qt

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/vnd.dlna.mpeg-tts extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-mpeg extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-mpeg2a extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-asf extensions:

2011-12-28 20:13:12,759 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-asf-plugin extensions:

2011-12-28 20:13:12,776 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wm extensions:

2011-12-28 20:13:12,776 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wmv extensions:

2011-12-28 20:13:12,776 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wmv additional extensions: .wmv

2011-12-28 20:13:12,776 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wmx extensions:

2011-12-28 20:13:12,776 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wvx extensions:

2011-12-28 20:13:12,776 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-msvideo extensions: .avi

2011-12-28 20:13:12,776 root                                                    ERROR    Traceback (most recent call last):

File "<string>", line 42, in <module>

File "D:\OpenLP_Code\release-1.9.8\build\pyi.win32\OpenLP\outPYZ1.pyz\openlp.core", line 291, in main

File "D:\OpenLP_Code\release-1.9.8\build\pyi.win32\OpenLP\outPYZ1.pyz\openlp.core", line 130, in run

File "D:\OpenLP_Code\release-1.9.8\build\pyi.win32\OpenLP\outPYZ1.pyz\openlp.core.ui.mainwindow", line 574, in __init__

File "D:\OpenLP_Code\release-1.9.8\build\pyi.win32\OpenLP\outPYZ1.pyz\openlp.core.ui.mainwindow", line 100, in setupUi

File "D:\OpenLP_Code\release-1.9.8\build\pyi.win32\OpenLP\outPYZ1.pyz\openlp.core.ui.slidecontroller", line 86, in __init__

ZeroDivisionError: float division

None


 

I finally got it working.  I uninstalled and reinstalled countless times, but this time I turned off Microsoft Securty Essentials and the Windows Firewall before reinstalling.  I kept it turned off until I ran the first time wizard and kept OpenLP open while I reenabled Security Essentials and the firewall.  Everything seems to be working ok now.

Do you have the remote plugin enabled? We had someone a while back trying to spread FUD about OpenLP because his firewall suddenly popped up a notification about OpenLP and networking. You might need to tell Windows firewall that port 4316 is actually OK.

Yep, I already had the port opened up.  I definitely did not intend to spread FUD about OpenLP.  This software is such an amazing blessing and I and the entire worship & AV team are super excited about using this in our worship services.  Thanks for the quick reply, Raoul.

 

Joey

Don't worry Joey, I wasn't talking about you. It was someone else spreading the FUD, or at least being sensationalistic.

Now I'm having the same issue on my other Windows 7 64-bit SP1.  It will not start in any compatibility mode, run as admin, etc.

 

Any help you can provide would be great.

Did you disable  your firewall? It looks like that solved your problem the last time.

Yes I did.  I disabled antivirus as well.  I did a full reinstallation a couple of times as well (with security disabled).  After uninstalling the software, I went to regedit and removed any OpenLP remnants and also removed all associated files on the PC.  After that, I ran CCleaner to clean up any registry errors or any other remnants from the PC.  It still didn't work.

Thanks for your support!

Here is the most recent debugging log:

2012-02-03 09:06:29,792 openlp.core.utils                                       INFO     Openlp version 1.9.8

2012-02-03 09:06:29,793 openlp.core.utils.languagemanager                       INFO     Language file: '[en]' Loaded from conf file

2012-02-03 09:06:29,796 root                                                    DEBUG    Could not find default_translator.

2012-02-03 09:06:29,801 openlp.core.ui.screen                                   INFO     Screen 0 found with resolution PyQt4.QtCore.QRect(0, 0, 1280, 800)

2012-02-03 09:06:29,802 openlp.core.ui.screen                                   DEBUG    set_current_display 1

2012-02-03 09:06:29,802 openlp.core.ui.screen                                   DEBUG    set_override_display

2012-02-03 09:06:29,911 openlp.core.lib.pluginmanager                           INFO     Plugin manager Initialising

2012-02-03 09:06:29,911 openlp.core.lib.pluginmanager                           DEBUG    Inserting C:\Program Files (x86)\OpenLP\plugins into sys.path

2012-02-03 09:06:29,911 openlp.core.lib.pluginmanager                           DEBUG    Base path C:\Program Files (x86)\OpenLP\plugins

2012-02-03 09:06:29,911 openlp.core.lib.pluginmanager                           INFO     Plugin manager Initialised

2012-02-03 09:06:29,913 openlp.core.ui.media.mediacontroller                    DEBUG    check_available_media_players

2012-02-03 09:06:29,914 openlp.core.ui.media.mediacontroller                    DEBUG    Importing controller openlp.core.ui.media.phononplayer

2012-02-03 09:06:29,921 openlp.core.ui.media.mediacontroller                    DEBUG    Importing controller openlp.core.ui.media.webkitplayer

2012-02-03 09:06:29,937 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/3gpp extensions:

2012-02-03 09:06:29,937 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/3gpp2 extensions:

2012-02-03 09:06:29,937 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/aiff extensions:

2012-02-03 09:06:29,937 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/basic extensions: .au .snd

2012-02-03 09:06:29,937 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mid extensions:

2012-02-03 09:06:29,937 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/midi extensions:

2012-02-03 09:06:29,937 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/midi additional extensions: .mid .midi

2012-02-03 09:06:29,937 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mp3 extensions:

2012-02-03 09:06:29,937 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mp4 extensions:

2012-02-03 09:06:29,938 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mpeg extensions: .mp3 .mp2

2012-02-03 09:06:29,938 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mpeg additional extensions: .mp3 .mp2 .mpga .mpega .m4a

2012-02-03 09:06:29,938 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mpegurl extensions:

2012-02-03 09:06:29,938 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mpg extensions:

2012-02-03 09:06:29,938 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/vnd.dlna.adts extensions:

2012-02-03 09:06:29,940 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/wav extensions:

2012-02-03 09:06:29,940 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-aiff extensions: .aif .aiff .aifc

2012-02-03 09:06:29,940 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mid extensions:

2012-02-03 09:06:29,940 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-midi extensions:

2012-02-03 09:06:29,940 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mp3 extensions:

2012-02-03 09:06:29,940 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mp3 additional extensions: .mp3

2012-02-03 09:06:29,940 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mpeg extensions:

2012-02-03 09:06:29,940 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mpegurl extensions:

2012-02-03 09:06:29,940 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mpg extensions:

2012-02-03 09:06:29,941 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-ms-wax extensions:

2012-02-03 09:06:29,941 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-ms-wma extensions:

2012-02-03 09:06:29,941 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-ms-wma additional extensions: .wma

2012-02-03 09:06:29,941 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-wav extensions: .wav

2012-02-03 09:06:29,941 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/3gpp extensions:

2012-02-03 09:06:29,943 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/3gpp2 extensions:

2012-02-03 09:06:29,943 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/avi extensions:

2012-02-03 09:06:29,943 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/divx extensions:

2012-02-03 09:06:29,943 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/mp4 extensions: .mp4

2012-02-03 09:06:29,943 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/mpeg extensions: .m1v .mpeg .mpa .mpg .mpe

2012-02-03 09:06:29,944 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/mpg extensions:

2012-02-03 09:06:29,944 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/msvideo extensions:

2012-02-03 09:06:29,944 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/quicktime extensions: .mov .qt

2012-02-03 09:06:29,944 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/vnd.dlna.mpeg-tts extensions:

2012-02-03 09:06:29,944 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-matroska extensions:

2012-02-03 09:06:29,944 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-matroska additional extensions: .mpv .mkv

2012-02-03 09:06:29,944 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-mpeg extensions:

2012-02-03 09:06:29,944 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-mpeg2a extensions:

2012-02-03 09:06:29,944 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-asf extensions:

2012-02-03 09:06:29,946 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-asf-plugin extensions:

2012-02-03 09:06:29,946 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wm extensions:

2012-02-03 09:06:29,946 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wmv extensions:

2012-02-03 09:06:29,946 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wmv additional extensions: .wmv

2012-02-03 09:06:29,946 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wmx extensions:

2012-02-03 09:06:29,947 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wvx extensions:

2012-02-03 09:06:29,947 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-msvideo extensions: .avi

2012-02-03 09:06:29,950 root                                                    ERROR    Traceback (most recent call last):

File "<string>", line 42, in <module>

File "D:\OpenLP_Code\release-1.9.8\build\pyi.win32\OpenLP\outPYZ1.pyz\openlp.core", line 291, in main

File "D:\OpenLP_Code\release-1.9.8\build\pyi.win32\OpenLP\outPYZ1.pyz\openlp.core", line 130, in run

File "D:\OpenLP_Code\release-1.9.8\build\pyi.win32\OpenLP\outPYZ1.pyz\openlp.core.ui.mainwindow", line 574, in __init__

File "D:\OpenLP_Code\release-1.9.8\build\pyi.win32\OpenLP\outPYZ1.pyz\openlp.core.ui.mainwindow", line 100, in setupUi

File "D:\OpenLP_Code\release-1.9.8\build\pyi.win32\OpenLP\outPYZ1.pyz\openlp.core.ui.slidecontroller", line 86, in __init__

ZeroDivisionError: float division

None


Hello jojofrankie,

I tried to fix this... Can you test the latest nightly build and tell me if it works or not? http://openlp.org/files/latest.exe

Cheers :-)

_____________________________

Like OpenLP? Give us a thumb.

Everything seems to be working fine now.  Thanks Googol!  Perhaps there's already something available, but it would be GREAT if there was a "Fix OpenLP" exe that would reset all settings to original in order to get it open again in the event that something like this occurs.  I don't know if it's possible, but it would be a good addition.


Thanks so much for your follow up.  God bless!

 

Joey Sours